Home » Help » Problem

Invite Your Friends

Know someone who could use a little 'Jack Cards' help? Share us with your friends >>

Did You Know?

In the early to mid-1800s most greeting cards were hand delivered and sent only by the elite wealthy.

~ Greeting Card Association

Our Clients

Their Stories

Milos2

Milos Popovic
Cambridge, MA

"Thanks for getting this service going -- just what I need! Now I can line up my cards ahead of time, before I forget. Great idea."

Brad2

Jamie Pacheco
Warwick, RI

"Fabulous seller!"

Send us your story >

Security and Privacy

Jack Cards uses the strongest standard encryption available for the web to keep your information secure. Security Policy

We will not disclose, sell or rent your information to any third party. Contact details are used only to manage your transactions and fulfill your orders for you and your contacts. Privacy Policy

Problem

Questions

What if a card I ordered doesn’t arrive on time?

If your card doesn’t arrive (occasionally cards can get lost in the mail), we’ll send you a new card ASAP. However, members who abuse this privilege will have their memberships canceled and will be denied refunds.

What if a card arrives damaged?

Our envelopes are covered with "Do Not Bend" warnings. Unfortunately the US Postal Service will not guarantee that every postal worker will comply with this message. If your postal worker bends your cards in order to fit them in your mailbox, you may want to have a friendly chat with them or leave them a note to be more gentle with your Jack Cards envelopes. You can also lodge a complaint with your local post office.

If I have a question, concern, or problem, how do I address it?

We understand that you might be anxious to give us a call if you come across any problems. Staffing phones poses two problems:

1) When you call and you are put on hold, it can be frustrating

2) We'd have to raise the price of our service to cover the expense.

Thus, we’ve set up the following system:

1) Go to Contact Us at the upper right-hand corner of this page,

2) Submit an email explaining your issue

3) Don’t forget to include your name and email.

For serious issues we'll get back to you within 24 hours but will endeavor to get back to you much sooner! Don’t worry—we know if we don’t respond in time, we’ll lose you and potentially your friends as customers!

Start a Card Planner

  • Membership is FREE!
  • Shop our full range of cards.
  • Import your birthdays & other dates.
  • Order your cards in advance.
  • Never miss a birthday or anniversary again!

Btn-start_now